1. Information We Collect
When you browse our website, request a quotation (RFQ), download catalogs, or subscribe to our technical newsletter, we may collect:
- Business Contact Details: Your name, company name, business email address, telephone/WhatsApp number, and destination country/region;
- Project & Technical Files: Product specifications, order quantities, custom OEM/ODM drawings, and sample requirements voluntarily submitted through our inquiry forms;
- Standard Technical Telemetry: Browser type, referring URL, approximate region/timezone, and pages visited to help our engineering sales team provide timely, region-appropriate support.
2. How We Use Your Information
We use the collected information strictly for legitimate B2B commercial and engineering purposes:
- Responding to your product inquiries, technical questions, and custom quotation requests within 3–12 business hours;
- Preparing engineering evaluations, DFM (Design for Manufacturability) feedback, and sample shipment logistics;
- Sending periodic product updates or technical newsletters when you explicitly opt in via our newsletter subscription form (you may unsubscribe at any time).
3. Strict Non-Disclosure of Client OEM/ODM Data
MAXEN never sells, rents, or trades your contact lists or proprietary engineering drawings to third parties. All custom specifications and client brand assets are restricted to authorized engineering, quality control, and export account managers under strict internal confidentiality protocols.
4. Data Security, Retention & International Transfers
All inquiry submissions are transmitted over encrypted HTTPS/TLS connections and stored in access-controlled enterprise databases. We retain B2B inquiry records only as long as necessary to fulfill commercial communication, warranty traceability, or applicable tax and export compliance obligations.
5. Your Rights (GDPR / CCPA Compliance)
Depending on your jurisdiction, you have the right to request access to, correction of, or deletion of your personal contact data, or to opt out of marketing communications at any time by contacting our data protection officer at [email protected].